BCI Insights

Insights that turn sales knowledge into real-world execution.

Practical ideas, real-world patterns, and tools your team can actually use right now.


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Blog

Building the AI-Enabled Sales Organization: Culture, Process, and Performance

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Blog

Coaching in the AI Era: Developing Human Potential with Machine Insight

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Blog

The New Skills Sellers Need in an AI-Powered Marketplace

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Blog Archive

190 posts on sales, negotiation, presentations, management and more.

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Article — Sales

3 Ways to Close a Sale

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Article — Negotiation

8 Manipulative Negotiation Tactics and How to Handle Them

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Article — Management

12 Habits of Highly Effective Sales Managers

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Article Archive

114 in-depth training articles from our newsletter archive.

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Video — Negotiation Tactics Watch Now →
Video — Negotiation Tactics Watch Now →
Video — Negotiation Tactics Watch Now →
Video — Free Training Tips Watch Now →
Video — Free Training Tips Watch Now →
Video — Free Training Tips Watch Now →
Quick Guide

3 Steps to Instant Customer Connections with LinkedIn

Follow these simple guidelines to establish common ground with customers and open more conversations.

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Quick Guide

6 Techniques for Using LinkedIn to Build Trust

Turn your LinkedIn profile into a personal credibility engine.

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Quick Guide

Negotiating with Different Behavioral Styles

Learn the four common behavioral styles and the concession strategy tips that work best with each.

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Quick Guide

Principles & Patterns of Negotiation Concession Strategies

Master 6 core principles and 8 common patterns of negotiation concessions.

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White Paper

Selling in the AI Era

How Human-Centered Teams Win in a Machine-Driven Market.

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White Paper

Surveying the Customer Experience

How to go beyond surveys to capture the true essence of the customer experience.

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White Paper

3 Things World-Class Sales Organizations Do Differently

The three things that separate world-class sales organizations from everyone else.

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White Paper

State of the Training Industry

Learn how to get more out of your learning & development investment by embracing today's learning methods.

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White Paper

Turning a Negotiation into an Opportunity

Learn where our deep-seated fear of negotiating comes from — and how to overcome it to create better outcomes.

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eBook

7 Steps to Creating a Culture of Customer Obsession

Seven steps to achieving consistent customer obsession and stronger relationships.

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eBook

Maximize Your CRM Investment

Six keys to setting up your CRM implementation for long-term success and real adoption.

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eBook

Key Performance Indicators

Discover KPIs that are meaningful and relevant to your company's specific initiatives for growth.

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eBook

Customer Outcome Selling in Action

Practical steps to put your customer-outcome focus into action across your sales team.

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eBook

Selling an Outcome, Not a Product

How an inside-out approach to sales helps close the gap between customer approvals and lasting relationships.

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eBook

SPARK!

Eleven best practices critical for the success of any CRM enablement effort.

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eBook

Pathways to Growth

A leader's guide to the principles and practices that drive consistent organizational growth.

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eBook

2mm

Several viewpoints on what is really needed to fix sales — and the small shifts that produce outsized results.

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Infographic

What is the Definition of Insanity?

A visual look at why doing the same things and expecting different results is the biggest trap in sales.

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Infographic

3 Things Managers Can Do Right Now to Increase Influence

Practical moves any manager can make immediately to build more influence with their team.

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Infographic

3 Things World Class Sales Organizations Do Differently

The three things that separate the best sales organizations from everyone else — visualized.

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Infographic

Sales Coaching: Are You Doing It Right?

A visual guide to the habits that define effective sales coaching and the traps that undermine it.

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Infographic

10 Benefits of a Standardized Sales Methodology

Why a consistent sales methodology is one of the highest-leverage investments a sales organization can make.

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Infographic

3 Reasons Why Sales Teams Don't Sell Value

The three most common reasons sellers default to price — and how to break the pattern.

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Infographic

5 Ways to Gain Employee Engagement

Practical approaches leaders can use to build genuine employee engagement that lasts.

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Infographic

4 Steps for Planning an Effective Meeting

A simple framework for planning meetings that are focused, productive, and worth everyone's time.

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Infographic

The Difference Between a Manager vs a Leader

A clear visual breakdown of how management and leadership differ — and why both matter.

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Infographic

The 5 Frameworks to Have a Powerful Conversation

Five proven frameworks for structuring conversations that move people and drive results.

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Infographic

Your Sales Manager Companion Guide

A visual reference guide covering coaching, accountability, and performance conversations.

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Infographic

Today's Reality

A visual look at the challenges facing sales organizations today and what they need to do differently.

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Infographic

What is Coaching, Really?

A clear, visual definition of what coaching actually means in a sales or leadership context.

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Infographic

Four Essential Keys to Behavior Change in Sales

The four things that have to be in place for sales training to produce lasting behavior change.

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Infographic

Neutralizing Negotiation Tactics

How to recognize and counter the most common negotiation pressure tactics buyers use.

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Infographic

Customer Service Sins

The most common mistakes that destroy customer relationships — and what to do instead.

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Infographic

Behavior Styles

A visual guide to the four behavioral styles and how to adapt your communication approach to each.

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Infographic

5 W's of Communications

A framework for planning any communication so it lands clearly and drives the right response.

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Infographic

Maximize Your CRM Investment

A visual guide to getting real adoption and real value from your CRM platform.

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Infographic

Common Challenges of Sales Coaching

A two-sided look at the obstacles that get in the way of effective sales coaching.

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Infographic

Sales Management vs. Leadership

How to tell the difference between managing a sales team and truly leading one — and why it matters.

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Infographic

Highly Effective Sales Manager Skills

The key behaviors and habits that separate highly effective sales managers from the rest.

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