Dealing with Difficult People helps people handle challenging personalities and friction without escalating conflict or derailing the work.
About This Program All Professional SkillsDealing with Difficult People helps people handle challenging personalities and friction without escalating conflict or derailing the work.
This program is part of Baker Communications' Professional Skills path — practical development for the everyday capabilities that help people work better.
What participants build
Stay composed and keep work moving, even with the most challenging personalities.
Participants leave with practical skills and tools they can apply immediately in their day-to-day work.
This was a very good course, with just the right amount of information and interactivity. The instructor was excellent; I genuinely felt that there were useful tools and techniques which could be taken back the the workplace.
I did walk away from the day feeling that I learned some things that I can use on a near daily basis. The presenter did a great job not only with her information, but getting the group involved and participating.
The ability to interact with others requires a person to be able to understand themselves and others. These valuable skill are perishable and require constant development. What a wonderful refresher course!
Always enjoy Bakers courses. This one was engaging and enjoyable. Presenter allowed us to have fun whilst learning about the concept of dealing with difficult people
Knowing the behavioral styles of my coworkers tells me how to persuade or motivate them, or to resolve conflict. Very useful!
The information I gathered has answered many perplexing questions and years of frustration in dealing with difficult people
Download the brochure or connect with our team directly.
“This workshop helped me realize that dealing with difficult people starts with me understanding what my personality bent adds to or detract from dealing with difficult people. When I encounter a difficult the outcome starts and ends with me.”
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