E-Learning

Resolve Conflict
Before It Escalates.

Wherever two or more people come together, there is the possibility of conflict. This self-paced course gives your people a proven process to modify and resolve conflicts of any size.

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Course Overview

A six-step process for conflicts of any size

Welcome to the Conflict Resolution e-learning course. Participants learn a clear, repeatable process for working through disagreements — along with the interpersonal skills that keep conflict from escalating in the first place.

What this course covers

  • A six-step process to modify and resolve conflicts of any size
  • Crucial conflict resolution skills for everyday situations
  • Dealing with anger — your own and others'
  • Using the Agreement Frame to find common ground

Course preview

What's Included

Everything in this course

A self-paced online course made up of short, focused modules — accessible anytime, on any device, in your LMS or ours.

12

Modules of focused, bite-sized learning

10

Videos with quizzes to reinforce each concept

4

Downloadable, printable worksheets — including a quick reference guide as a course refresher

Add Conflict Resolution to your learning library

Roll it out as a standalone course or as part of the full BCI e-learning library, in your LMS or ours. Tell us what your team needs and we'll send the details.



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