The systematic use of the telephone by trained people to increase profits and reduce selling costs — with hands-on tools focused on active listening, information probing, and qualifying efficiency.
See Our Current Programs About This CourseThe telephone selling, active listening, and qualifying skills covered in this workshop are now embedded in Baker Communications' current sales programs — updated and refined over 40+ years of delivery.
If you are looking to build telephone and consultative selling capability for your team, our current programs deliver the same core skills with a more modern methodology and reinforcement approach.
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Explore our current sales programs or talk to our team about a custom solution for your organization.
Because of rapidly increasing transportation costs, organizations around the world are looking for more cost-effective ways to reach their customers. It is a way to link the efficiency of automation to the real marketing needs of a highly competitive business world. Telemarketing is the systematic use of the telephone by trained people to increase profits and reduce selling costs.
Since there are so many different applications of telemarketing, the training telemarketers receive should focus on their particular activity. Your telemarketers' activities are directed towards qualifying prospects. As such, the most important skills they can acquire are those of Active Listening & Information Probing. Telemarketers will learn hands-on tools to improve their qualifying efficiency. They will learn through audio recorded role playing, followed by one-on-one feedback, focused on cases reflective of their day-to-day activities.
We bring the training to your location. Available in an off-the-shelf format, or with customized features created to meet your requirements.
Delivered totally online to cut out travel costs, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.
24/7 access to award-winning sales training — learn and practice critical skills anytime, anywhere, on any device, through interactive videos designed to maximize engagement.
