What Participants Say

Effective Communication & Listening

484 participants rated this program and left feedback. Here's what they said.

I was not thrilled about going to this class since I foolishly thought I had heard it all before. The truth is I had never heard it presented at the intellectual level used here that made me finally understand it versus just feel it.

Susan W.US TRANSCOM

I've taken several communications courses at the instructor and this was the best. I think having it online at Zoom though creates a buffer making it less awkward than others like that one I took on base where people started crying.

Rebecca R.US TRANSCOM

I thought the class was very well constructed and delivered. The instructor was engaging and built a level of comfort I haven't had in a public speaking class before. I would absolutely be interested in working with her again!

Victoria L.Quest Diagnostics.

I really enjoyed this class and so could tell that the presenter was passionate about communication. I enjoyed the interaction and activities and found it very beneficial to learn more about how different people communicate.

Rebecca E.Trane Technologies

"Really rely on the best intentions of others." I liked that quote quite much. We often think of ourselves and needs first before others without knowing the struggles or workload of who we are needing something from.

Joshua N.LiquidPower Specialty Products Inc.

Thought it was a great course. Took another communication course that took about 20 hrs but covered the same content. The instructor is a really great teacher and presenter. Real world examples and cases. Nice job!

Justin B.EDP Renewables North America LLC

This course gave me a better understanding of what type of style I am when it comes to my behavior as well as other types. Asking good quality questions is key to effective communication. Listen with your heart!

Lina P.Baker Hughes

The course worked for me as it proved I do know about people, my problem was not implementing what I know, I now feel that I can use the methods taught effectively combined with my own knowledge of people types.

Mick F.Honeywell International

The instructor Dollar was very on-point and insightful on his subject. It was amazing that he could identify which behavior category we fell into just by where we sat in the room and how we answered our phones.

Avis F.Honeywell International

The feedback section was really good. I found the last role play hard, because it seemed like the instructor was supposed to be frustrated and annoyed, so it seemed like a repeat of the previous role play.

Rebecca Y.TGS

I thought it was going to be just another Kumbaya session. But it was the best workshop I have ever been to and I have been to a lot. The course format was excellent and the facilitator was outstanding!

Michael S.Spectra Energy

This class was great from the start. The zoom breakout groups was new to me and it provided the opportunity to really get to know the people in my group. It also got us to communicate right off the bat.

Darryl L.US TRANSCOM

It was very engaging, the instructor did a fantastic job of leading and teaching us throughout the day on these topics, I feel like I walked away much more confident in my communication skills overall

Stacy M.Trane Technologies

The presentation, activities, and interaction was great to experience. When it comes to training, I want to engage and not sync out. At no point during the training did I experience this. this

Sairi B.Webber

I learned a lot about different kinds of communication I would have never thought about before this class. The presenter was excellent in how she explained all the aspects of the class.

Cory W.LiquidPower Specialty Products Inc.

This class helped me to understand the types of people that I deal with EVERYDAY. I feel like I may be able to communicate with most of them more effectively if I use what Ive learned.

DeronyƩ R.Northstar Memorial Group

This was a very high energy course and I have taken courses with similar subject matter but this course was refreshing because it was presented in a way I had not experienced before.

Lauren C.Spectra Energy

Class fostered great team communication and discussion between the groups. All attendees left with additional tools in their toolbelt and actionable items for implementation.

Jim F.WIELAND

The instructor did an excellent job presenting the course and facilitating discussion in our cohort. I enjoyed the course and added a few new tools to my management toolbox.

Michael N.US TRANSCOM

Arrived to class with a very specific goal. The course instructor was very good at emphasizing elements to achieve that goal. Excited to take this knowledge "to the field".

Paul C.Axens North America Inc.

The instructor was amazing. She helped me and others learn so much and in a way where none of us got bored. We didn?t even realize we were here for full 8 hours. Thank you

Devarshi M.Trane Technologies

This was a very interesting and useful class. The instructor kept us captivated with great tips and examples from professional life. I would recommend this class to anyone

Kees W.Honeywell International

Great class to participate in. I enjoyed the examples given and role play assignments. I enjoyed learning the different behavioral styles when it comes to communication.

Rebecca C.LiquidPower Specialty Products Inc.

I learned quite a bit from this seminar. As a "talker," i felt i was able to grasp the important details by engaging in groups. Excellent strategy by the presenter

Paul K.Northstar Memorial Group

All of the activities really broke up the class and made it very enjoyable. I felt like I was able to retain more information in the way this class was taught.

Lauren H.EDP Renewables North America LLC

The instructor was excellent. The material is great/valuable. Some of the activities were uncomfortable as a guardian, but they were good to keep involvement.

Kyle C.NOV

The instructor did a great job presenting with clear information and guidance, he used great examples and was able to convey clear communication when asked.

Santina H.Onward Energy

The class was extremely helpful, and it opened my eyes to reflect on each dominant communication type, and how to effectively communicate with each of them.

Anthony B.City of Houston

The course was challenging and informative. The instructor was knowledgeable and entertaining. They did a great job of keeping the attention of the class.

Chris K.Welltec

the program is pretty good, I'd recommend just to provide the lecture in the same sequence of the class and the exercises the same requested activities

Magno C.NOV

The instructor made this day fun and kept me interested in a topic that, as a "communications" professional, I have had many trainings on in the past.

Brittney P.City of Bentonville

This was a wonderful program and though I was hesitant at first it turned out to be a great learning experience that I will use in the near future.

Wesley M.Webber

The instructor was great. She mixed humor with facts I can use. I also like she sat most of the time, so it didn't seem she was talking down to us.

Chris S.Spectra Energy

The class was very informative. The instructor was very knowledgeable and could speak from experience which lent creditibility to the presentation

Parto E.Kaiser Permanente

I am confident that I will be able to take back many of the tips I received from the class and apply them to my leadership tool belt. Great class!

Debra M.City of Houston

This training was really good for me, because it help me understand the importance and techniques of being a good listener on our comunications.

Filipa A.EDP Renewables North America LLC

The class was very engaging and open. I'm going to recommend the class to my kids to see if that can get their companies to offer the training.

James W.LiquidPower Specialty Products Inc.

Soon after the workshop I was able to use all resources provided to eliminate conflict with a co-worker, end results we effective and positive.

Lisa B.AIV LP

As a young professional, the course curriculum was super helpful and established the importance of communicating in the business environment.

Kory C.EDP Renewables North America LLC

The presentation was superb. The delivery style was very effective (i did learnt a lot, and will utilize the leaning in my every day life.

Shelly-Ann C.Nestle

The class was very interactive and full of energy. The instructor was able to teach with real examples to better understand the situation.

Afdal B.Webber

I thought the session provided "common sense" information that was easy to understand and provided solutions/skills to implement solutions

Amanda F.Lyondell Basell

This course made me more aware of the way I communicate and listen and how to become a more effective communicator and efficient listener.

angelina c.US TRANSCOM

It opened my eyes to the different behavior styles that people have and how I can tailor my communication with them to be most effective.

Travis A.NOV

The instructor did a great job leading discussions and giving us resources we could reference on our own. Very knowledgeable instructor.

Thomas B.US TRANSCOM

The instructor did an excellent job guiding us through this course...and expertly demonstrated the listening skills shown in the course

Robert P.Baker Hughes

Class was fantastic. Wow, much better than anticipated. The instructor was great, she made it fun and got everyone involved. Thank you

Sally G.EASTERN METAL SUPPLY

The instructor was amazing !! The flow, the feedback, the interaction. The class was really into the session and laughed all the time.

Ines F.City of Houston

I found the course to be very interesting and feel that there was some good information that will help me to be a better communicator.

Terry E.Baker Hughes

The presenter, the instructor ?, was terrific. She could related to everyone and kept them engaged. She really made the course work!

Claude M.Spectra Energy

I learned a lot in this course and especially about things that make since. It taught me how to look from someone elses prospective.

Jessica W.AIV LP

This was the most enjoyable class I have attended, the information presented was great and useful for the work section. Thank you!

Gina P.US TRANSCOM

Good class. Some got repetitive towards the end, but overall good. The instructor the presenter was energetic all the way through.

Sean P.NOV

This class really made me consider how I react to people and situations, and make me more aware of how to work better with others

Christina H.Trane Technologies

The skills taught were exactly what everyone needs to know in order to work effectively. It impacts more than just conversation

Terrell F.US TRANSCOM

I really enjoyed the time spent, It gave me an opportunity to really look at myself and how to handle different personalities.

Jeffrey D.EDP Renewables North America LLC

The instructor was an amazing trainer and has allowed me to be understand multiple ways to become an effective communicator.

Nyia S.Webber

Appreciate the course and the time it gave me to self reflect and think about my communication from a different perspective.

Dylan L.WIELAND

The training was excellent and the instructor Dollar made it interesting by relating personal experiences to each topic.

Sam Y.Honeywell International

I really believe the instructor from BCI can make a big impact on this company and create a massive work reorganization!

Emilie A.Plastpro, Inc

I had a lot of great laughs at examples of what not to do. The instructor was very knowledgeable and the class flew by.

Laura P. — Kaiser Permanente

The instructor was an amazing facilitator. She delivered the content in a way that was relatable, engaging and useful.

Stefani F. — Ethos Energy

I really enjoyed this workshop. It made learning how to deal with people fun.The instructor was excellent (dog pound).

SHANTADEE G. — Kavesh, Minor & Otis

This class has been exceptionally benefits. Not only did I learn how to deal with others, but I learned about myself.

Tonia P. — Quest Diagnostics.

Great course! Reinforces need to stay customer focused and delivers strategies for delivering customer satisfaction

Graye H. — Booz Allen Hamilton (BAH)

The instructor Dollar did an excellent job!!! Good group activities and keeping the whole group engaged throughout.

Jarod W. — EDP Renewables North America LLC

I am a new supervisor so i would say that this class have helped me very much with communicating with my employees

Brandon M. — DCP Midstream

This was an excellent course and the facilitator was excellent. I learned a lot about myself and those on my team.

Carmen C. — City of Houston

Exposure to content of this nature helps with people leading skills, valuable content to help me grow and develop.

Misty F. — Trane Technologies

The instructor is excellent. She kept the class interesting and involved in all aspects of the course. GREAT JOB!

Bryan L. — Welltec

Good class. Was information that's probably used a lot, but was covered flawlessly, and easy to grasp and retain.

Joey B. — City of Bentonville

Trainer was professional and personable. Kept the topics interesting and the class moving in a positive direction

Dustin T. — LiquidPower Specialty Products Inc.

Great course. Feel and love the passion from the speaker. That influent me and create the positive environment.

Mark H. — Plastpro, Inc

I really enjoyed listening to the instructor talk about the topics and how interactive she was with the group!

Alexis B. — Trane Technologies

Very informative I can definitely use all of the information in my personal and also my business relationships

Shalonda P. — LiquidPower Specialty Products Inc.

The instructor was so amazing and awesome! This class was very informative, and I recommend others to take it.

Sonia C. — City of Houston

Just promoted to supervisor in the AMO division. This will help me with correspondence with my direct reports.

Jason M. — Baker Hughes

The instructor was great. She presented herself well, shared the information clearly and kept the us engaged.

Sandra W. — Kaiser Permanente

The instructor was great! The program makes you aware of your personality style and how you relate to others.

Corrie V. — Northstar Memorial Group

Wasn't sure if this would be worth the time. I've done similar trainings. This was pretty good and worth it.

Stephen K. — NOV

I enjoyed the class and have recommended this to sevral of my contignet worker should this be offer to them.

Frank G. — Spectra Energy

Definitely an eye opener of communication issues that I need to improve on. Thoroughly enjoyed the course !

Manuel R. — NOV

The course was great, the instructor did great. I found there was a lot of information for one day though.

Rebecca B. — Tim Hortons

Great class that really helped in identifying personality types and how to effectively interact with them.

Brian K. — Spectra Energy

The group challenges were accurate in promoting work place cultural and communication issues resolutions.

John F. — Plastpro, Inc

After taking course, it has given me a better under standing on different ways on how to approach people.

Richard S. — NOV

Very informative, educational, diverse range of topics and more than enough room for dialogue. Excellent.

Luwam Y. — TGS

Great course content. Plenty of valuable things that can be implemented both at work and outside of work.

Christopher C. — LiquidPower Specialty Products Inc.

Class and instructor were great! Examples were always relavent and interactions made the class enjoyable.

Rose G. — Onward Energy

This class makes you think about your actions and you can tell it makes others think about their actions

Christy C. — EASTERN METAL SUPPLY

I did miss the communications portion of the session but I really benefited from the listening portion!

Shaffer P. — Trane Technologies

I really learned about how I may be able to communicate more effectively with different personalities.

Brandy M. — City of Bentonville

Great training. Definitely opened up my eyes to things that would normally be overlooked. Thank you.

Brittani Z. — US TRANSCOM

The instructor was a very engaging presenter and delivered great material in an interactive manner.

Jeremy F. — KBR

It was really a fanstatic session with an aproach to make sure the involvement of all participants.

Renjith R. — Honeywell International

This class was well organized and the instructor did an outstanding job of presenting the content.

Joseph G. — Booz Allen Hamilton (BAH)

The class context was excellent. The presenter training the class did an excellent job presenting.

Susan M. — Quest Diagnostics.

Great reminder and tools to not only improve communication but the importance of truly listening.

Craig T. — Ethos Energy

This was by far the best class because the instructor kept us engaged and the roll play was great

Nancy P. — Spectra Energy

Great work session. I've learned a lot of great tools that will help me work better with my team.

Shannon P. — City of Houston

I found this course to be highly affective and i would recommend this course to my counter parts.

Jessica F. — Baker Hughes

This is a great class. The material is very useful and I learn a lot out of it. Highly recommend

Johnny W. — Kaiser Permanente

It was a clear training allows me to understand different behaviour models and deal with those.

Kutan Y. — Honeywell International

The instructor was great, very engaging and used million of examples that makes the class real.

Stephanie G. — Axens North America Inc.

The class was great! The instructor was a fun speaker. It is as very informative but also fun!

Amber A. — Webber

The instructor was awesome. I learned about myself as a communicator as well as my colleagues.

Willie B. — Port Arthur ISD

Very important things that I is going to help me to improve my comunicación with prople around

Pablo L. — Webber

Excellence course. Very friendly environment and atmosphere. A lot of good advice. Thank you!

Honorata R. — TGS

The workshop was informative and insightful. Will definitely be an asset to my job function

Simone C. — Nestle

The instructor is an excellent presenter, really clear and easy to understand and follow!!!

Christian O. — TGS

This class was very educational and the speaker was amaizing and kept everyone's attention.

Eric E. — idX

Your course helped me to see the bias I have nurtured against my customer over the years.

David S. — Booz Allen Hamilton (BAH)

An excellent class to take with co workers to help understand how to work better together

Miya G. — Webber

Enjoyed the opportunity to communicate with other members who experience the same issues

Theresa P. — US TRANSCOM

The information from this class will be very useful both at work and in my private life.

Paula M. — US TRANSCOM

The instructor did a really good job of presenting the information and engaging everyone

Jeff H. — City of Bentonville

Baker communications provides articulate and concise team training. Highly recommended!

Dave S. — City of Richmond, Indiana

Excellent course and the instructor was very good at presenting and made it enjoyable

Robin L. — Honeywell International

The instructor was very personable and created a cohesiveness very early in the class

Taany R. — Baker Hughes

Really enjoyed the content and thought the instructor did a great job presenting it.

Brett C. — Kony, Inc.

The presenter was very know knowledgeable and lively. This course was well worht it.

Debra H. — Nestle

The instructor provided an interesting and informative discussion on Communications

Randy K. — City of Richmond, Indiana

Very practical and useful techniques to apply in business and personal life aspects

Eduardo G. — EDP Renewables North America LLC

The instructor was an excellent speaker. I thought the class was very informative.

Jacie E. — AIV LP

The instructor was thorough and engaged all participants during the entire class

John L. — DCP Midstream

Really engaging, really liked the activities and partnering up with colleagues.

Irina B. — Haver Analytics

Great to get tips and strategies for working with different personality types.

Laura R. — Ethos Energy

Excellent course, informative and insightful for all types of personalities!

Tobin L. — KBR

I think this will help me a lot and I have learned some things about myself.

Gloria A. — Northstar Memorial Group

Very good class. I learned a lot of new tips to stablish good communications

Jeisson H. — Welltec

The instructor did an excellent job adopting the workshop to our requests.

Conleth O. — Kony, Inc.

The instructor's excitement and energy made this subject very interesting.

Kenneth B. — DCP Midstream

Great presenter, the stories related well to the topics being discussed

Michelle R. — Greater Giving.

Definitely made me think about how I approach people and conversations.

Kathy P. — idX

Excellent information about communicating with other types of people

Curtis D. — WIELAND

Very informative I enjoyed the class and I learned some new things.

Angel G. — Port Arthur ISD

Once again the instructor was awesome, I really enjoyed the class.

Raymundo L. — CASIS

my only concern is the class assumes ongoing engagement by Onward

Jeff M. — Onward Energy

The instructor kept us all engaged with the learning experience.

Larry H. — WIELAND

I am capable to use what I learned in my everyday relationships

Teresa T. — AIV LP

The instructor was great! Kept the group engaged the whole day!

Heather W. — WIELAND

This program gives a better understanding of how others think.

Chris N. — Greater Giving.

Could relate to the scenario to make changes in communication

Shani M. — Nestle

The instructor did a great job of keeping the group engaged.

David S. — Fidelity Investments

This is a interesting and useful course for anyone to take.

Sheila T. — Port Arthur ISD

Great info helping us to further our communication skills.

Arlynn C. — Ferrovial Construction US Corp

very informative and educational for business and personal

Paula J. — Onward Energy

Seek to understand before being understood. - I like that

Bob B. — EDP Renewables North America LLC

Very informative - SO happy I was part of the experience.

Bonnie N. — Quest Diagnostics.

The session brought out a newfound look on communication

Denise R. — City of Richmond, Indiana

The instructor kept the team engaged the entire time.

Angie G. — AIV LP

Information provided is well organized and intuitive.

Ronald O. — Safran USA

The instructor provided an excellent one-day course!

Raymond T. — KBR

good class but needs a few more breaks in the class

William W. — idX

I had a great time and the content was excellent..

Aeon D. — Kavesh, Minor & Otis

Trainer is great good examples and easy to follow

Karen R. — Safran USA

THE SESSION WAS AN EYE OPENER TO MANY TOPICS.

ALISON J. — EASTERN METAL SUPPLY

Very well presented and beneficial course.

Fred Y. — CB&I (Chicago Bridge & Iron)

Great seminar/class. Highly informative.

Rochelle R. — Northstar Memorial Group

Presenter was very engaging and animated

Nick F. — Haver Analytics

Once again the instructor was awesome.

Raymundo L. — CASIS

Great learning experience, thank you!

Maria K. — Axens North America Inc.

Very good and interesting presenter.

Marlyn W. — Brawler Inc.

The instructor did a phenomenal job

Roland M. — Safran USA

Very informative and useful

Cristal S. — Axens North America Inc.

Great instructor and class

Alan C. — CB&I (Chicago Bridge & Iron)

Inspiring and very helpful

Marta R. — Ferrovial Construction US Corp

Very good training !

Eidi F. — Welltec

Great presentation!

Elizabeth G. — Kavesh, Minor & Otis

Great job

Neha K. — Kony, Inc.