Teaching the telephone sales process and how it is affected by each customer's particular situation — helping participants pinpoint customer concerns over the phone and deliver meaningful value, even in a competitive or saturated market.
See Our Current Programs About These WorkshopsThe consultative selling, customer needs analysis, and value-based selling skills covered in Phone Sales Training are now embedded in Baker Communications' current programs — updated and refined over 40+ years of delivery.
If you are looking to build these capabilities for your inside sales, telesales, or call center team, our current programs deliver the same skills with a more modern methodology and reinforcement approach.
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Explore our current sales programs or talk to our team about a custom solution for your phone sales organization.
Featured Workshop: Telephone Selling Skills
Telephone Selling Skills teaches the telephone sales process and how it is affected by each customer's particular situation. The skills taught and learned will boost a company's sales and profitability. The workshop participants will pinpoint customer concerns over the phone and determine how their company, product, or service can provide meaningful value to the customer, even in a competitive or saturated market.
A direct focus on industry-specific, digitally video recorded role plays, audio recorded phone conversations, and telephone switching for real-life telephone practice allows all participants to learn by doing rather than being lectured at. Intensive feedback from the instructor guarantees direct skill reinforcement and individual skill development.
For more information and pricing, please contact us for an Annotated Outline that will provide you with an hour-by-hour description of the telephone sales course material and exercises. Please indicate whether you are interested in a public or private training course.
“We were very happy about the phone sales training that Baker delivered for us this year. You were flexible with our schedule and the one-day format worked great for our team.”
David Miller
VP, Sales and Marketing — CRES Insurance Services
“The Telephone Selling Skills training was great. The instructor was brilliant! His delivery and training style is top notch. He opened the training by asking everyone what their expectations were for the class. He hit all their expectations head on. The key pointers that benefited a lot of the reps were how to understand different personality types, understanding the customers' needs and the FAB model.”
Michelle Y. Boudreaux
Training Specialist — Houston Chronicle
Baker Communications provides customized phone sales training programs to companies and individuals across the US to help sales organizations become more productive in their communication with prospects and customers. Through the implementation of proven telephone sales systems, we help your sales and customer service staff increase top-line revenue while lowering costs and increasing margins. We help you accomplish these goals by building a strategic sales organization while integrating and strengthening the identification of strategic sales management opportunities and directing those insights into an in-depth analysis of your sales force's alignment with your customers' procurement process.
On-Site Training: Can be tailored to the needs of the client organization and delivered on-site at a time and location of the client's choice. Many of the skills learned in these workshops are also covered in our Outcome Selling course.
Ready to build these skills?
Talk to our team about a custom program for your phone sales organization.
These programs cover the core skills taught in Phone Sales Training — updated for today's selling environment.
Outcome Selling All Sales Programs