Dealing with Difficult People

Looking for tools and skills on how to deal with difficult people? 

Every one of us must occasionally deal with unpleasant, rude, or even hostile conversations in the workplace. We wish our interactions with everyone else could always be positive, but the reality is otherwise. In our Dealing with Difficult People workshop, we teach participants straightforward strategies and processes to help them understand and work with difficult people and unpleasant conversations. Course participants will learn our strategy of “breakthrough communications.”  

We will show you how to get past any adversarial standoff by developing a set of communication tools that can open dialogue, build trust, and resolve confusion. Helpful role-plays and small group activities give you hands-on practice using these new skills so you will have confidence to use them when you return to the workplace.