Tennessee Valley Authority Returns to Baker Communications for IT Exceptional Customer Service Training
The Tennessee Valley Authority, a government-owned non-profit corporation providing electricity, flood control, navigation and land management services in the southeastern United States, has requested that Baker Communications again deliver customized Exceptional Customer Service training for their customer service representatives. The Authority used the Baker workshop last year, and was pleased to find training focused on key customer service skills as well as advanced skills and solutions for representatives in the IT field. The TVA requested that Baker provide this specialized customer service training program for their representatives again.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Nashville, Tennessee to meet with TVA customer service staff. During this highly interactive training session, participants will gain practical experience using effective service and communication techniques, such as Active Listening, to quickly establish rapport with others and work toward finding effective solutions for their issues. Attendees of the IT customer service training workshop will also gain expertise in communicating with different personality types and handling angry individuals, allowing them to deal effectively with difficult situations and defuse conflict.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About the Tennessee Valley Authority
The Tennessee Valley Authority (TVA), a corporation owned by the U.S. government, provides electricity for 9 million people in parts of seven southeastern states at prices below the national average. TVA, which receives no taxpayer money and makes no profits, also provides flood control, navigation and land management for the Tennessee River system and assists utilities and state and local governments with economic development in Alabama, Georgia, Kentucky, Mississippi, North Carolina, Tennessee and Virginia.