Scarborough‘s Salon and Day Spa, a prominent full-service salon in Lake Charles, Louisiana, has asked Baker Communications to deliver an Exceptional Customer Service training workshop for its staff. The salon was seeking a training partner with proven content to help their customer service reach the next level. Their search for the best possible training led them to Baker Communications, who they found offered both the quality core content they needed and the on-site, live training format they wanted to help their employees become more customer-focused and adept in service situations of all kinds.
An Exceptional Customer Service Training Expert and Senior Level Instructor will travel to meet with Scarborough‘s Salon stylists and staff in Lake Charles, Louisiana. During this highly interactive training event, participants will gain expertise in communicating with different personality types, giving them the ability to work more effectively with individuals of varying personality and temperament. Attendees will also learn key customer service and communication techniques, such as Active Listening, to quickly establish rapport with others, gain an understanding of their needs, and facilitate problem-solving. Employees participating in the training program will gain a toolset of effective customer service skills that will allow them to successfully navigate customer service issues of all kinds and deliver a high-quality service experience that will leave even the most demanding of the salon‘s clients satisfied.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Scarborough’s Salon and Day Spa
Scarborough’s Salon and Day Spa is a full-service salon located in Lake Charles, Louisiana. The name Scarborough's Salon has been synonymous with hair and fashion for over 18 years. With a commitment to maintaining the highest standards, the salon & spa ensures a degree of excellence that is unlike any other in the area. Jeff Scarborough, with his staff of stylists, spa technicians, and guest service team members, pride themselves on bringing clients the best service. The staff are continually educating themselves and improving systems, services, and business practices to better serve the salon’s clientele.
http://www.scarboroughssalon.com/