The Department of Public Health of Sangamon County, Illinois has requested that Baker Communications deliver four private sessions of their highly regarded Customer Service training workshop to the Department's staff. Sangamon County was seeking a training partner with a great reputation and a proven customer service training program. After consulting with Baker representatives and reviewing the content of the Exceptional Customer Service training course, BCI gained an enthusiastic new client.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Illinois to work with SCDPH employees. During this highly interactive workshop, participants will gain practical experience using effective customer service techniques, such as Active Listening, empathy, and strategic questioning to quickly establish rapport with their customers and work toward finding effective solutions for problems and complaints. They will also learn about different personality types and the communication styles appropriate to each, allowing them to more effectively understand and handle Museum patrons.
About Baker Communications
Baker Communications is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, Baker's footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America's fastest-growing corporate training companies, Baker Communications has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. Baker provides customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications' solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.
Sangamon County Department of Public Health
The mission of the Sangamon County Department of Public Health is to provide personal and environmental health services which emphasize health promotion and the prevention of illness and disease. Sangamon County is the 10th largest Health Department in Illinois with an annual budget of $8.4 million, which serves a population of over 200,000. Sangamon County is home to the Capitol, State Fair, Abraham Lincoln sites and the 183rd Air National Guard Unit.