Montgomery Orthopaedics, one of the largest and most respected surgical and physical therapy practices in the Kensington, Maryland area, has asked that Baker Communications design and deliver custom Exceptional Customer Service training to their employees. They needed a training partner with a dynamic, interactive workshop to help their employees develop and practice customer service skills. They were impressed by the quality and format of Baker‘s Exceptional Customer Service seminar, and by the trainer‘s ability to work one-on-one with customer service staff.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Kensington, Maryland to deliver the workshop. During this highly interactive customer service training session, participants will develop knowledge and experience using effective customer service skills. They will be given the opportunity to practice conflict resolution and learn the importance of good listening skills. Attendees will also gain expertise in working with the four primary Behavioral Styles, helping them to identify and align with their clients‘ customary way of thinking and communicating, helping create rapport and avoid misunderstandings.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Montgomery Orthopaedics
Montgomery Orthopaedics is one of the Kensington area's largest and most well-respected surgical and physical therapy practices, with a 25-year history in the community. Their physicians are cited among the top specialists in Washingtonian, Consumer Checkbook, and other publications. Their continuing involvement with the U. S. Olympic Committee, U. S. Track and Field, Men's Health and Runner's World assures patients that their physicians are among the most recognized in the profession and experts in their fields. They specialize in all aspects of orthopaedic care and surgery, with particular expertise in minimally invasive techniques, hand surgery, joint replacement, spine surgery and sports medicine. They also offer on-site certified physical and occupational-hand therapists. Over the years, they have treated professional athletes, dancers, sports enthusiasts, and others of all ages who need the highest quality care for complex conditions of the joints, spine and hands.
http://www.montgomeryorthopaedics.com/