We all know that what good customer service really boils down to is whatever you do to make the customer happy. Logically, then, it would seem that bad customer service is whatever makes the customer unhappy....Connect With Us
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Monthly Archives: February 2012
Avoid Decisions That Undermine Customer Service
We all know that what good customer service really boils down to is whatever you do to make the customer happy. Logically, then, it would seem that bad customer service is whatever makes the customer unhappy....Guest Post: The Business Linchpin
Is there a linchpin that could start a...
Presentations Quick Tip
Once you have settled on key content points for your presentation, you still have to determine the best visual medium for reinforcing your spoken message. To accomplish this, you need to ask yourself three questions: What size...
Watch Your Pace in a Presentation
One of the biggest public speaking blunders is poor pacing. Inexperienced presenters often do not give a lot of thought to the pacing of their speech, but this is a factor that can make...QOTW: What do you love about your company?
Too many of us spend too much time complaining about our jobs or our organizations. And since tomorrow is Valentine’s Day – the day of love – we’ll flip it around: What...Friday Fun: Sounding Like an Authority
From the category of “It’s not what you say, but how you say it” comes the classic video of the “Turbo-Entabulator”. The background from the original...
Leveraging LinkedIn to Grow Business
The Sales 2.0 revolution – spawned by innovative Internet-based technology solutions that support sales activities – is constantly creating powerful new tools to help sales professionals become more successful. One of the simplest and most...Conquering the Fear of Public Speaking
I hear from people all the time who are trapped by one of the most annoying Catch 22s in business. It goes something like this: in order to grow their businesses, they must make...Key strategies for managing your pipeline
Defining your sales stages By Walter Rogers Most sales professionals have been trained to follow a sales process that includes defined steps for assessing a deal’s potential and moving the deal forward. Any effective...