What is the weirdest objection you ever got when selling? Was someone washing their hair and couldn’t buy? Or maybe they couldn’t afford your product because they just had plastic surgery and spent all their money on a...Connect With Us
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Monthly Archives: January 2011
QOTW: Objections
What is the weirdest objection you ever got when selling? Was someone washing their hair and couldn’t buy? Or maybe they couldn’t afford your product because they just had plastic surgery and spent all their money on a...Customer Service Quick Tip – Apologize First, Ask Questions Later
Some days, being a CSR is like being the oil filter for your company’s sales engine. It is your job to deal with many of the problems that occur after...
Avoid the No-Show
How often have you set an appointment or conference call with your customer, only to have them stand you up? If you could figure out a way to keep it from happening, how much more could you...
Make Sure You Know What You Really Want
Before you can even begin the process of planning your negotiation, you must stop for a moment and think about what it is that YOU really want. There are a lot of...Social Networking: The New Water Cooler
There is no doubt that social media ecosystems such as Facebook, LinkedIn, and Twitter have revolutionized the way that businesses are interacting with customers. Companies that have adapted their sales, marketing, and customer service...How to Look Smarter Than You Really Are
One of the most interesting and productive times during a presentation occurs when you conclude your script and open the floor to questions. One of the best things about these Q and...QOTW: Managing To-Do’s
Time management is a big topic, especially at the beginning of the year as people want to start fresh and get a new handle on things. So, do you use a to-do list? If so, how often...Friday Fun – Vintage Film on Public Speaking
Below is one of those educational films from the 1950′s on using gestures while presenting. While the video is about 60 years old, the techniques still hold up today! Vintage Educational Film...
Negotiation Quick Tip – Float a Trial Balloon
Every negotiation reaches that point when the issues and positions are pretty clear, and the distance between the parties is well defined. Now is the time to begin building a bridge that...
Competing with Indifference
As a sales rep, do you know who your competition is? Are you sure? No doubt, you have studied some of your competitors very carefully and know just exactly how your offer stacks up against theirs. However,...