Comments for The Fuse http://bakercommunications.com/blog Ignite Your Growth with the official blog of Baker Communications, Inc. Thu, 26 Jan 2012 10:12:24 -0700 hourly 1 http://wordpress.org/?v=3.1.3 Comment on Presentations Quick Tip: Power of Facial Expressions by Anna http://bakercommunications.com/blog/?p=682&cpage=1#comment-1178 Anna Thu, 26 Jan 2012 10:12:24 +0000 http://bakercommunications.com/blog/?p=682#comment-1178 Love the blog Love the blog

]]> Comment on Presentations Quick Tip: Cheaters Sometimes Win by Ceil Hansen http://bakercommunications.com/blog/?p=594&cpage=1#comment-715 Ceil Hansen Tue, 06 Dec 2011 14:22:57 +0000 http://bakercommunications.com/blog/?p=594#comment-715 Couldn't agree more! Let me add one more tip, if I may. As the speaker and presenter, never ignore the bright light that shines directly AT you. No, I'm not talking about the lights that come from atop the stage. When you stand right in between your projector and your white screen, and you absent-mindedly (or nervously) remain in that pathway, you come across as an amateur. And just like in real life, sometimes we have to get out of the way to let others in. Couldn’t agree more! Let me add one more tip, if I may. As the speaker and presenter, never ignore the bright light that shines directly AT you. No, I’m not talking about the lights that come from atop the stage. When you stand right in between your projector and your white screen, and you absent-mindedly (or nervously) remain in that pathway, you come across as an amateur. And just like in real life, sometimes we have to get out of the way to let others in.

]]> Comment on Grab Their Attention and Close with a Bang by Ceil Hansen http://bakercommunications.com/blog/?p=713&cpage=1#comment-714 Ceil Hansen Tue, 06 Dec 2011 14:11:29 +0000 http://bakercommunications.com/blog/?p=713#comment-714 By the way, GREAT article! By the way, GREAT article!

]]> Comment on Grab Their Attention and Close with a Bang by Ceil Hansen http://bakercommunications.com/blog/?p=713&cpage=1#comment-713 Ceil Hansen Tue, 06 Dec 2011 14:09:19 +0000 http://bakercommunications.com/blog/?p=713#comment-713 As a public speaker in business and a corporate trainer for the last two decades, and now a professional in the personal development industry, one cannot help but think fondly of the startling similarities between the art of crafting a compelling presentation to win internal stakeholder's votes or to win a new client over AND the art of creating a memorable approach and unforgettable rapport that will make a man successfully attract and sustain a woman's attention. Change your mindset; try looking at it from a fresh, new angle, and you might just surprise yourself with inherent talents you can parlay into all aspects of your life! As a public speaker in business and a corporate trainer for the last two decades, and now a professional in the personal development industry, one cannot help but think fondly of the startling similarities between the art of crafting a compelling presentation to win internal stakeholder’s votes or to win a new client over AND the art of creating a memorable approach and unforgettable rapport that will make a man successfully attract and sustain a woman’s attention. Change your mindset; try looking at it from a fresh, new angle, and you might just surprise yourself with inherent talents you can parlay into all aspects of your life!

]]> Comment on Customer Service Quick Tip – Apologize First, Ask Questions Later by Ceil Hansen http://bakercommunications.com/blog/?p=394&cpage=1#comment-712 Ceil Hansen Tue, 06 Dec 2011 13:47:22 +0000 http://bakercommunications.com/blog/?p=394#comment-712 Handling irate customers in the business world is no different than handling our personal relationships with people in our daily lives. Listen carefully to the customer's interpretation of the problem and we can truly come from a place of authentic understanding of the customer's 'story'. The manner in which a customer expresses his complaints can give you clues on the scope or intensity of the problem, allowing you to identify the 'real', versus the 'perceived' root of the problem, make a clearer assessment of whether this customer is operating from fear, loss, lack of knowledge, or perhaps a false sense of total and complete knowledge of the products or services. The ability to create the experience of human rapport and true compassion that comes across digital technology, such as the phone lines, can make a world of difference to your customer - it's one of the secrets I learned from interviewing happy spouses in successful marriages. At the end of the day, reap the rewards of your efforts thru customer renewal of annual subscription of membership, repeat business, a raw sense of loyalty,a higher level of satisfaction, renewed trust and word of mouth referrals. Handling irate customers in the business world is no different than handling our personal relationships with people in our daily lives. Listen carefully to the customer’s interpretation of the problem and we can truly come from a place of authentic understanding of the customer’s ‘story’. The manner in which a customer expresses his complaints can give you clues on the scope or intensity of the problem, allowing you to identify the ‘real’, versus the ‘perceived’ root of the problem, make a clearer assessment of whether this customer is operating from fear, loss, lack of knowledge, or perhaps a false sense of total and complete knowledge of the products or services. The ability to create the experience of human rapport and true compassion that comes across digital technology, such as the phone lines, can make a world of difference to your customer – it’s one of the secrets I learned from interviewing happy spouses in successful marriages. At the end of the day, reap the rewards of your efforts thru customer renewal of annual subscription of membership, repeat business, a raw sense of loyalty,a higher level of satisfaction, renewed trust and word of mouth referrals.

]]> Comment on February Contest – Let’s Get the Party Started! by Erin Ring http://bakercommunications.com/blog/?p=401&cpage=1#comment-14 Erin Ring Thu, 03 Feb 2011 19:38:08 +0000 http://bakercommunications.com/blog/?p=401#comment-14 Always love a good giveaway and I hear your classes are awesome! Always love a good giveaway and I hear your classes are awesome!

]]> Comment on Buying Sign Language by bakercomm http://bakercommunications.com/blog/?p=71&cpage=1#comment-7 bakercomm Tue, 12 Aug 2008 02:08:38 +0000 http://stormseller.wordpress.com/?p=71#comment-7 Interesting link! I guess that goes along with the research that shows that 60% of communication is visual. Interesting link!

I guess that goes along with the research that shows that 60% of communication is visual.

]]> Comment on Buying Sign Language by Kare http://bakercommunications.com/blog/?p=71&cpage=1#comment-6 Kare Tue, 12 Aug 2008 00:23:47 +0000 http://stormseller.wordpress.com/?p=71#comment-6 With that in mind, what parts of a face most influence first impressions? http://sayitbetter.typepad.com/say_it_better/2008/08/what-make-us-wa.html With that in mind, what parts of a face most influence first impressions?
http://sayitbetter.typepad.com/say_it_better/2008/08/what-make-us-wa.html

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