True communication has not occurred between the sender and the receiver until both sides have a shared understanding of the meaning of the message. What can you do to help insure effective communication? Last...
Managers and supervisors are the glue that holds any effective organization together. They must field requests and satisfy the demands of everyone both above them and below them on the...
It’s Friday! It’s time to go rogue and have some fun! Everything you learned in grade school was a lie. Well, not everything, but at least the i before e apart! Can you think of any other i...
Quick Tip of the Month When negotiating a contract with multiple items, make sure you write down all of the items that you want to negotiate and all of the items that the...
Of course, we would all like to believe that our customers buy from us because of our irresistible charm and brilliant sales techniques. You may be charming and brilliant, but...
There are so many things to think about during a sales call. Did you do a good job of establishing rapport? Did you ask good questions? Did you explain the features, advantages...
Email has become such an important part of our lives that we simply can’t live without it; we hate it and resent it, but we can’t live without. However, part of the problem with...
Our lives are so busy; we are constantly under pressure to get big things done in only a small amount of time. Do you feel just a little twinge of panic when...
Don’t Say “NO” Unless You Want to Slam the Door To riff on a phrase Otto von Bismarck originally used in reference to politics, “Negotiation is the art of the possible.” It is inevitable that when...
Managers are concerned with a range of management activities from planning for the future to helping ensure that their team’s performance goals are met. Luckily, there are some specific actions you can take to keep...