Customer Success Story

Sun

The Customer

a division of Sun Microsystems, Inc,

delivers the industry's most powerful

and productive offerings for traditional

integration, Service Oriented

Architectures and Composite Application

creation. The combination of Sun Java ES

and SeeBeyond's product suite combines

leadership offerings addressing the top

two priorities for IT, Integration and

Security. SeeBeyond's integration

software suite for composite

applications, is helping nearly 2,000

organizations achieve seamless business

The Challenge

  • Intense screening obstacles and difficult to identify decision makers
  • Industry spending has stagnated
  • New companies encroaching on the market
  • Increased pressure from standard competition
  • Highly successful sales representatives whose skills have plateaued

The Solution

  • Learn how to build trust with different behavioral types
  • Communicate value through the entire selling interaction
  • Fully analyze customer organizations and their driving forces
  • Anticipate and handle negative behavior and objections
  • Role-play “cold calling” skills and gain an understanding of prospecting
  • Learn how to get an agreement to act to bring closure to discussions
  • Self-evaluate implementation of skills and ensure lasting results in performance

The Breakthrough

  • Rescued $675,000 contract from competition
  • New techniques to penetrate the screening process
  • Locate decision makers faster and more reliably
  • Skills to avoid and overcome customer objections
  • Improved closing techniques and pacing

Skills & Processes Developed

  • 3 Customized Role Play
  • Testing for Agreement
  • Synthesizing and Sharing
  • Coaching and Feedback
  • Immediate practical application
  • Rapid Lead Response
  • New Product Launch
  • Sales Talent Onboarding
  • From Manager to Coach
  • Salesforce CRM BaseCamp
  • Customer Service Training
  • Time Management Training

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