Building Rapport With Customers

As a rule, sales reps are a friendly, outgoing bunch, and that can go a long way to smoothing the conversation with a new prospect. However, having a cordial conversation is not the same thing as establishing genuine rapport with a prospect. What can you do to move beyond a friendly chat and into building a true connection with your prospect?

In our Building Rapport with Customers sales training workshop, we will help you turn those friendly chats into powerful selling bridges that can boost your bottom line. During this two-hour, highly interactive sales training workshop, our experienced sales training professionals will provide the personal coaching and hands on practice you need to help learn how to recognize your prospect’s behavioral style, how to read tone of voice and body language to discover his true interests, and how to match your responses to flow smoothly with his style and expectations. Soon you will be able to move those casual conversations into productive selling encounters.

On-Site Training: can be tailored to the needs of client organization and delivered on-site at time and location of client choice.

Objectives:

Participants will learn to:

• Understand customer behavioral styles, and how to match their own style to that of their customer.
• How the pace their conversations in order to flow with the customer’s style instead of jumping right into pushing products.
• How to understand three levels of communication in order to recognize all the things a prospect may be "telling" you.
• Overcome indifference and quickly gain the prospect’s interest.

For more information and pricing, please complete this form and we will email you a confidential Annotated Outline that will provide you with an hour by hour description of this training seminar.