Sales professionals greatly value trust in a business relationship. In today‘s business world and economic climate, customers are constantly evaluating the level of trust. The stronger the trust level, the deeper the business relationship is likely to become, and the more loyal the customer will be. The goal of this sales class is to help you achieve that powerful but rare pinnacle of absolute customer trust often referred to as the Trusted Sales Advisor.
The Trusted Sales Advisor workshop/course does not to try to provide experienced sales reps with new sales skills or uncover more selling best practices. This course is designed to help sales representatives leverage the selling skills and best practices they already know and use every day in order to drive their customer relationships to higher and even more profitable levels – ultimately, to the Trusted Sales Advisor level wherever possible.
On-Site Training : Can be tailored to the needs of the client organization and delivered on-site at a time and location of the clients choice.
Participants in the Two-Day Becoming a Trusted Sales Advisor workshop will:
Gain a deeper understanding of what it means to be a Trusted Sales Advisor and how that differs from approved vendors or preferred suppliers
Learn how to assess current relationships and compare them to the Trusted Sales Advisor benchmarks
Identify issues affecting their ability to grow their customer relationships to Trusted Sales Advisor status
Create options and opportunities to advance customer relationships to deeper levels of trust
Develop a more effective personal orientation in dealing with customers
Increase their awareness of characteristics which lead to greater effectiveness in dealing with the customer, in order to build greater customer loyalty
Learn a 6-stage process for providing customer advise as a Trusted Sales Advisor
Learn how to manage customer conflict and difficult conversations in order to protect the relationship and continue to grow trust and credibility
Develop a renewed, refocused understanding of best practices for interacting with customer organizations in ways that enhance trust and credibility
Improve relationships through individual communication, persuasion and influencing skills
Motivate customer contacts and build personal and corporate trust
Understand and meet customers‘ business and personal needs
To request more information about any of our sales training, negotiation training, presentation training or other training solutions, click here
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