Virtual Exceptional Customer Service

Virtual/Custom*

This program will develop and strengthen the customer communication skills of any customer service representative through extensive role-playing, interactive exercises, field work and team coaching. Peer-to-peer, formal and informal feedback will improve your employees ability to successfully manage customer service situations.

This program is based on four interactive, 90-minute live virtual modules utilizing virtual collaboration tools that will engage each and every participant. Each 90 minute module will include a minimum of 45 interaction activities to keep learners fully engaged and ensure knowledge transfer.

In addition, each training module is supported by field work assignments and team follow-up coaching session from our professional customer service training consultants. The field work and coaching provides an additional value to Baker Communications customers beyond anything offered by other web-based training programs. Through the field work and coaching, students will immediately apply the skills they have learned to real life customer service situations, and then receive constructive feedback in a team setting to ensure higher retention and production.

* All courses marked "CUSTOM" require additional discovery and content modification (Usually a minimum of 6 weeks) to match your specific needs. We have several thousand learning modules that can be utilized to make these courses unique to your needs. We can also modify all of our courses with your logos, colors, and naming conventions. Contact us to begin the process.