Sales Performance & Sales Transformation Solutions
Customer Service Center
| Loyal customers – encouraged by higher levels of trust with the sales rep and the company – increase their purchasing over time. A mere 5% increase in customer retention increases an organization’s profitability by 25% to 100%. A new customer can cost 5-12 times more than keeping an existing one. There is no business function that is more critical to boosting your bottom line than delivering exceptional customer service. Baker Exceptional Customer Service performance improvement programs will enable your team members to build rapport with customers faster, handle customer emotions effectively, and create solutions that will lead to deeper customer satisfaction. | |
Classroom Customer Service Training
Customer service training workshops are available in a public format or in a private format at the location of your choice. |
CloudCasts™ Online Training
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Blended Customer Service Solutions
One of the most effective ways to achieve your desired outcome is through a blended process that leverages the advantages of both virtual coaching and classroom training. |
Coaching
Coaching in the Cloud takes advantage of cloud-based systems and tools to remotely link geographically dispersed teams and experts with each other so they can focus on the “application” of skills to real business situations. |
Customer Service
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Testimonials
"... I have been through about a million "hype-you-up" training classes over the years; however,
Your instructor brought us real examples and real answers to help all of us in the customer service department create
Exceptional Customer Service in our worlds..."
Frank Disbrow
Division Warranty/Quality
Manager
Centex Homes
Gaithersburg, Maryland
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