We do so much business over the phone or online these days that we forget that all customer service used to be done face to face. As a matter of fact, a lot of it...Connect With Us
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Monthly Archives: June 2011
Face to Face Customer Service
We do so much business over the phone or online these days that we forget that all customer service used to be done face to face. As a matter of fact, a lot of it...Five Best Practices for Managing Deadlines
Management guru Peter Drucker said “you cannot build performance on weaknesses.” That’s why it is essential for you to hone your skills as a first step towards boosting your own productivity, as well the...Stop Multitasking Now!
What are you thinking about as you begin to read this piece on how and why to reduce the time you spend multi-tasking? How long will this take? Is this really worth my time? Is there a...QOTW: How do you have fun at work?
Cars 2 opened in theatres this past weekend and it’s looking like another big hit for Pixar. And if you have done any research on Pixar as a company, they have...
Turn Performance Reviews Into Opportunities for Growth
Evaluating employees is one of the most unpleasant parts of a manager’s job. Of course, employees hate it, too; it feels too much like being sent to the principal’s office when you are...Sales Quick Tip: Five Guidelines for Prospecting
When making a prospecting call, go straight to the subject of benefits. Your products features may be cool, but they may not meet the prospect’s need, or it may not be obvious to...
How to Set Yourself Up for Success
Is it just me, or does it seems that every day it is getting more and more difficult to get any important work done? In business you are always busy, but today social...